Proud to provide the best quality, most affordable photo booth rental service throughout the Carolinas!

Photo Booth Frequently Asked Questions…

Below are the most common photo booth frequently asked questions and answers. Have a question that is not listed?  Call our friendly customer service team and we are happy to provide you with the answers you need.

Is the photo booth easy to use?

Yes!  Our photo booth features touch screen navigation with simple on screen commands.  Simply choose if you want Color, Black & White or Sepia prints..then click start.  The booth will count down and walk you through your session.  If you do have questions, our full time professional attendant will be onsite to assist your guests.  We can even customize the screen specifically for your event with your bridal information, corporate logos, etc.

Do you offer props for our guests?

What fun would a photo booth be without props?  All of our packages include full use of our prop kit.  We provide an assortment of hats, signs, glasses, boas and more for your guests to dress up and have fun in while in the photo booth. 

Can we customize a message or have a custom logo on the photo strips?

All of our packages include a custom designed logo for the photo strips.  Our customer service team will inquire as to your event colors, themes, etc. and then our artist will design several logos for you to choose from.  We also offer backgrounds for the photo strips as opposed to just having a white background.  Let our artist design the perfect logo for your event.

Do you price match other businesses or coupons such as Groupon or Living Social?

The owners of Fun Mugs Photo Booth LLC started the business with a simple philosophy…Offer top quality equipment and service at an affordable price.  We are proud to offer our equipment and services at a much more competitive rate than most in the industry!

That being said, should you come across another company offering a lower price, let us know and we will do our best to match their price*.  Also, be sure to compare apples to apples.  Many other photo booth company’s prices do not include Props, Custom Logo Design or prints for every user who enters the booth.  Many times when you add those features into their quoted price we beat their quote.

As far a Groupon and Living Social we do not honor those coupons from competitors.  Businesses who participate in those discount programs usually offer their services for 50% of normal retail.  When you purchase the deal, the advertising company (Groupon or Living Social) typically keeps upward of 50% of the purchase price.  This means that the company is making 25% on average of their normal price.

This explains why from January 2016 to September 2016 we received over 52 calls from people in the Carolinas who had purchased a Groupon or Living Social “deal” for a photo booth and the photo booth company they had contracted with cancelled their reservation the week of their event.  Thankfully we were able to provide services for all of them and saved the day.  In many of those cases, the amount they spent to rent a photo booth with us was a nominal difference from what they spent with the Groupon/Living Social Merchant.  Since Fun Mugs Photo Booth LLC’s inception, we have NEVER cancelled a clients confirmed event!

*For all price matches, the competitive company must be a reputable company and have a booth available for the date/time of your event.  

What happens if our dinner is in the middle of the event?

We offer “Idle Time” specifically for this reason or to arrive early in the event there is a ceremony at the same location as the venue.  Our Idle Time is a reduced rate where the equipment and staff member will be onsite, but the equipment will not be operational for use.  Our rate is $30 per hour for idle time.  This assures that you are getting full use of your rental time and not paying full rate for down time during your event.

Will there be an attendant onsite throughout the event?

Absolutely!  Our professional attendant will be dressed in our company uniform and will be present throughout the event.  They will take care of setting up the equipment prior to your scheduled start time.  They will remain onsite to make sure your guests are familiar with how to use the photo booth and when the event is over they will take down all the equipment and remove it from the venue.

How many prints come out after each photo booth session?

We use top quality printers manufactured by DNP.  These printers are Sub-Dye Thermal printers and not an ink jet.  The photo quality is the same as the of any photo lab.  At the conclusion of each photo booth session the photo booth will produce two copies of a 2×6 photo strip in approximately 10 seconds.  Unlike other photo booth companies who use a less expensive ink jet printer, which may produce photos that smear and must be manually cut, our printers are top of the line.  The photo strips are photo lab quality and cut perfectly by the machine.  Need more copies of the photo strips?  You can add the extra prints option which will produce up to 16 copies of the 2×6 photo strip per session.  

Do you offer a Scrap Book or Guest Book?

Of course!  Many brides and grooms take advantage of our memory scrap book offer.  Our attendants will bring out blank scrap book pages and affix a copy of each photo strip to a page throughout the event.  Your guests will have available to them various paint pens to leave a best wishes message to the celebrants.  We then bring those pages back to our office and assemble them in a keep sake memory scrap book which we ship to you priority the following week.  We can also delay shipping should you be leaving for a Honeymoon.  Just let us know when you would like us to ship out your package. 

How long in advance should I book the photo booth?

We recommend booking as soon as you have finalized your date with your venue.  Spring, fall and holiday’s book very early.  We typically advise that you book 3 months in advance, minimum, if possible.  

What is the deposit requirement?

Our deposit is 50% with the balance being due 7 days before the event.  Our automated system allows for easy online payments and will send you courtesy email reminders prior to your event about your balance.

What if I need more rental time during my event?

We never book the same booth back to back in the evenings.  More times than not, we get requests to stay an extra hour or two.  Should you want more time during your event, simply inform your attendant and we can extend your rental.  Our hourly rate is $100 plus applicable sales tax.

How do your prices compare to other rental companies?

The owners of Fun Mugs Photo Booth began their business shortly after their wedding in which they rented a booth from a large company.  They were astonished at the high price they paid and felt they could provide a top quality booth and better service for far less than the competition.  We are proud to offer our photo booths at a very competitive rate which is almost 50% of most competitors.  We encourage our customers to shop around and compair apples to apples.  We do not do “all inclusive pricing” because some options may not suit your needs and you would be paying for options you may not need.  We allow you to choose your options and then you can compare.  Click here to receive a no obligation quote!

Can we share the photo strips?

Of course!  This is your event.  Unlike most photographers and other photo booth companies we do not copyright our photos or photo strips.  We provide you a CD or Flash Drive with copies of not only all the photo strips but each and every photo on the photo strips in high resolution.  You are welcome to upload those photos and photo strips to your Facebook, website, reprint them…they are yours!  If desired, we can even activate a neat feature on the booth where your guest can provide their email address and the booth will email them a copy of their photo strip in addition to printing out copies. 

Do you only rent photo booths for weddings?

Photo booths are popular not only at weddings, but birthday parties, bat/bar mitzvahs, anniversary parties, corporate events, holiday parties, and so much more.  We can accomodate just about any event.  

I already have a photographer scheduled, why should I rent a photo booth?

We receive this question a great deal.  You should have a professional photographer to take pictures of your event itself, your bridal party, etc.  However, the photo booth provides your guests a great deal of entertainment throughout your event as well providing them a unique party favor they will retain for years to come.  The photo booth allows your guests to let loose, get a little crazy and simply have lots of FUN!  Photo booths are always a hit at any event!

What are the dimensions of the photo booth?

Our photo booth foot print is approximately 4 feet wide by 7 feet long and stands 6 feet tall.  We also bring out a 2 foot by 5 foot long prop table.  

Is sales tax applied to the pricing?

Our automated booking system will calculate the full price of your booth including any applicable sales tax.  Everything will be itemized for you.  North Carolina law requires all photographers to charge sales tax for photo booth rentals.  We comply with the law.  If you are a 501C non-profit organization or are exempt from sales tax, we are happy to exempt the sales tax from your package but you must provide us with a completed NC E-595E sales tax exemption form.